Frequently asked questions about...
It is still possible to hand in acquistion proposals using the form. We will try to acquire the digital version (ebook) of the title where possible if you want. You will be informed via email about the progress of the acquisition.
... can be accessed from home using our remote access (information on remote access).
Please send the forms to firstname.lastname@example.org, we will process the forms at once.
Please check your library account and pay attention to your loan periods, our library system now allows 3 renewals.
Due to technical settings, fees may be incurred in exceptional cases during the lockdown period. Please contact email@example.com to cancel these fees.
Please feel free to contact us via email at firstname.lastname@example.org. If desired, we will also call you back if you leave a contact number. You can call us Monday - Friday from 9 am to 5 pm.
During the lockdown period from 16/12/2020 until 10/01/2021 there may be delays in processing interlibrary loan requests as not all libraries are participating in interlibrary loan.
Books and journal articles can be ordered again via interlibrary loan.
Order the transaction number by phone 02241 865-680 or -480 or by email email@example.com.
The fee of 1,50 € per order will be charged to your library account.
Since not all libraries participate in interlibrary loan, there may be delays or cancellations.
Unfortunately, from 2.06.2019 onwards, electronic delivery of essay orders will no longer be possible due to copyright reasons. Therefore, articles must be collected from the library again. In exceptional cases, articles can also be sent by post. The postage costs of 1,55 € will be charged to your library account. Please contact firstname.lastname@example.org with your current address.
... can still be ordered the form mentioned below or send a mail with the information about your budget number without form to email@example.com. We arrange an appointment to pick up the books without contact.
During the lockdown period from 16/12/2020 until 10/01/2021 please check your library account and the loan period of your borrowed media. Our library system now allows 3 renewals.
With the Onleihe Rhein-Sieg you have access to countless novels, audio books, magazines and much more in digital form. For the full experience, you can use the app provided in both the Google Play Store and the Apple App Store. If you have acquisition proposals for Onleihe-media, please hand it in via the form here. For more information and access, please see https://www.onleihe.de/rhein-sieg.
You can use our electronic holdings at home using the remote access. For instructions follow the link
Please use the boxes provided for this case:
- In Sankt Augustin: in front of the library
- In Rheinbach: at the reception desk in building A.
Please pay attention to your loan periods, our library system now allows 3 renewals in the catalogue.
Please contact us, if you have any questions: 02241 865-680 or -480 or firstname.lastname@example.org.