3.5 GM 5: Logistics and Quality Management

Both courses of the module Logistics and Quality Management belong to the field of “Management Strategies and Functions”. They are designed to acquaint students with strategies and instruments for disaster- and quality management, as well as logistics operations with emphasis on NGOs.

3.5.1 Logistics:

Objectives: Students understand the potential for disasters, the concepts of risk- and consequence management and related prospects and challenges, the roles and responsibilities in the network of governmental, international, non-governmental and other scientific and economic organizations, and the aspects of social responsibility in context with disaster management processes. Subsequently, students understand the role of logistics as the main performance driver in disaster response operations, and become familiar with the integrated management of all activities required to move products through the supply chain with focus on humanitarian aid.

Content:

  • Natural and manmade hazard incidents: risk, vulnerability, exposure

  • Disasters, consequences and responses

  • Disaster Risk- and Consequence Management, ways and processes

  • Roles and Responsibilities (Nation, UN, EU, NGOs); cooperation and coordination incl. civil-military relations

  • Social Responsibility and quality management in disaster management activities: Code of Conduct, Humanitarian Charter on Minimum Standards, etc.

  • Operational view on logistics: logistics functions

  • Strategic view on logistics: logistics networks, Supply Chain Management, world-wide logistics services

  • Logistics planning, outsourcing (3PL, 4PL), logistics controlling

  • Green logistics as contribution to sustainable development

  • Humanitarian logistics: tasks, basic principles, circumstances and challenges, performance attributes.

3.5.2 TQM and Business Excellence:

Objectives: Students understand the concept of quality and the commitment by management to maintain a continuing, organization-wide drive towards excellence in all aspects of products and services that are important to the customer. Students understand quality management principles and techniques, the variety of quality management concepts and models, and learn how to introduce a quality management system into an organization.

Content:

  • Concept of quality: products, services, projects, organizations

  • Concept of quality management: quality planning, quality control, quality assurance, quality improvement

  • Total quality management principles: top management leadership, employee empowerment, customer-driven quality, continuous improvement

  • TQM models: Kaizen, Malcolm-Baldrige Model, ISO

  • Business excellence concept and models: EFQM, CAF

  • Quality management challenges: change management, costs

  • Sustainability as quality factor