Institute for IT-Service (ITS)
JIRA Service Desk - Quick help for recurring requests
To install missing hardware, have a defective blind repaired or upload a photo to your own personal page, you previously had to call or email the relevant department. To do this, you first had to find a contact person and their contact details.
With the introduction of the JIRA service desk, many recurring services can be ordered or requested directly from the portal - without the need for lengthy research in advance.
The Institute for IT Service was the first to use JIRA, but the Facility Management, Construction and Security administrative unit and the Communications and Marketing staff unit are now also represented on JIRA. The library also offers services on the portal, but only for its employees.
- The service desk of the Institute for IT Service is the first contact point when it comes to the procurement or facilities of hardware or the installation of software. The colleagues also provide prompt assistance with technical problems with IT products.
- The Facility Management, Construction and Security administrative unit accepts enquiries via the portal when it comes to classic janitorial service tasks - from cold radiators to fitting whiteboards and flat batteries in transponders.
- The staff unit Communication and Marketing can be contacted via JIRA if an online registration form (e.g. for events) is required, if a photo is to be uploaded to your own personal page on h-brs.de, or if you want to use the social media channels or the LED screen above the university's main entrance.
- The service desk of the library deals in particular with technical issues relating to technical equipment, printer support and software licences.
The services on the service desk will be gradually expanded.